Terms & Conditions – Kiwen Sewi
Welcome to Kiwen Sewi. These Terms & Conditions govern the use of our website as well as the purchase of products offered on www.kiwensewi.com. By accessing our site or placing an order, you agree to be bound by these Terms.
Company Information
Kiwen Sewi is a fine jewellery brand offering jewellery in gold, silver, diamonds, precious and semi-precious stones.
Design, manufacturing, logistics, and payment processing are handled from Jaipur, India, while the brand is presented to an international clientele, particularly in Europe.
For any inquiries:
contact@kiwensewi.com
Conditions of Use of the Website
By using this website, you confirm that you are at least 18 years old or that you have the legal capacity to enter into a contract according to the legislation applicable in your country.
Products and Descriptions
We strive to present our products as accurately as possible. However:
Colours may vary depending on the screen used,
Natural stones may present slight variations,
Dimensions are provided for indicative purposes only.
Kiwen Sewi does not guarantee that all descriptions, images, or prices are free of errors, although we take reasonable care to ensure their accuracy.
Prices and Currencies
Prices are displayed in the selected currency through our multi-currency system.
The operational currency may vary depending on the payment provider.
Prices include applicable charges unless otherwise stated.
Customs duties, VAT, or import taxes may apply depending on the destination and remain the responsibility of the customer.
Kiwen Sewi reserves the right to modify its prices at any time without prior notice.
Orders and Formation of the Contract
An order is considered accepted only when:
Payment has been successfully validated, and
You receive an order confirmation email from Kiwen Sewi.
We reserve the right to refuse or cancel any order in case of product unavailability, pricing errors, suspicion of fraud, or for operational reasons.
Payment
Payments are processed securely through authorized providers. By placing an order, you confirm that:
The payment method belongs to you or that you are authorized to use it,
The information provided is accurate and complete.
Kiwen Sewi cannot be held responsible for delays caused by payment providers.
Delivery
Delivery conditions, timelines, and costs are detailed on the Shipping, Returns & Refunds page.
Products are shipped from Jaipur, India. The delivery times indicated are estimates and are not guaranteed. Kiwen Sewi cannot be held responsible for delays caused by customs, carriers, or cases of force majeure.
Returns and Refunds
Return and refund conditions are specified on the Shipping, Returns & Refunds page and form an integral part of these Terms.
Custom-made, engraved, or personalized items cannot be returned or exchanged unless a proven defect exists.
Returned products must be new, unworn, and in their original packaging.
Intellectual Property
All content on the website, including logos, images, text, graphics, designs, and brand elements, is the exclusive property of Kiwen Sewi and may not be reproduced or used without prior written authorization.
Limitation of Liability
Kiwen Sewi shall not be held responsible in particular for:
Indirect or consequential damages,
Loss of revenue or opportunities,
Delays beyond its control,
Improper use of products.
The total liability of Kiwen Sewi, if applicable, is limited to the amount paid for the product concerned.
Force Majeure
Kiwen Sewi shall not be held responsible for any delay or failure resulting from circumstances beyond its control, including but not limited to natural disasters, strikes, transport interruptions, customs delays, technical failures, governmental actions, or payment processing issues.
In such cases, Kiwen Sewi will make efforts to find a fair solution, without guaranteeing strict application of all policies.
Protection of Personal Data
Personal data is processed in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the website, you accept this policy.
Applicable Law
These Terms are governed by the principles of international trade and, where required, by consumer protection regulations applicable in the customer’s country.
Any dispute shall first be subject to an attempt at amicable resolution before any legal action.
Modification of the Terms
Kiwen Sewi reserves the right to modify these Terms at any time. Updated versions will be published on this page and will take effect immediately.
Contact
For any questions regarding these Terms:
contact@kiwensewi.com